Rightness Plumbing Services – Terms & Conditions
Business name: Rightness Plumbing Services
ABN: 58 230 057 743
Plumbing Licence: 387422C
1. Who we are
“Rightness Plumbing Services”, “we”, “us” and “our” means Rightness Plumbing Services and any authorised employees or contractors.
“You” and “your” means the customer who engages us to carry out plumbing, gas or related services.
By booking a job with us, accepting a quote or allowing our plumbers to start work, you agree to these Terms and Conditions.
2. Quotes, pricing and variations
2.1 Quotes
Any written or verbal quote is an estimate based on the information available at the time. If we discover extra issues once we start work, the final price may change.
2.2 Upfront pricing
Before we start work, we will explain the price or provide an updated quote so you know the cost before you approve the job.
2.3 Variations
If extra work is required because of hidden faults, poor existing work, unsafe conditions, hard access or additional tasks that you request, we will treat this as a variation. We will explain the change and get your approval before proceeding.
2.4 Call out and after hours rates
Standard call out and hourly rates apply during normal business hours. Higher rates may apply for after hours, weekends or public holidays. These will be clearly explained at the time of booking.
3. Bookings, access and safety
3.1 Access
You must ensure we have safe and reasonable access to the property, including access to water, power and the work area.
3.2 Owner or tenant
If you are a tenant, you confirm you have permission from the owner or managing agent to authorise the work and you agree to be responsible for payment.
3.3 Unsafe conditions
If we find asbestos, unsafe wiring, structural problems or other unsafe conditions, we may stop work and advise you to contact the appropriate licensed professional. Any extra costs or delays caused by these issues are your responsibility.
4. Payment terms
4.1 When payment is due
Payment is due on completion of the job unless otherwise agreed in writing.
4.2 Payment methods
We accept payment by cash, EFT, card or other methods as advised.
4.3 Overdue accounts
If payment is not made by the due date, we may charge reasonable late fees or interest and recover any costs of debt collection.
4.4 Deposits
For larger jobs such as bathroom renovations, pipe relining, new installations or similar projects, we may require a deposit before work starts and progress payments as the job continues.
5. Materials, parts and warranties
5.1 Ownership
All materials and parts remain our property until they are paid for in full.
5.2 Manufacturer warranties
Many products we install come with a manufacturer’s warranty. We will provide details where applicable. Any claim under a manufacturer’s warranty is subject to their terms.
5.3 Workmanship warranty
We stand behind our work with a workmanship warranty for a reasonable period, provided the work has not been altered, misused or repaired by others. Normal wear and tear, misuse and lack of maintenance are not covered.
6. Limits of liability
6.1 No guarantee for existing faults
We are not responsible for defects in existing plumbing, gas lines or appliances that we did not supply or install. Clearing a blockage does not guarantee the same issue will not occur again, especially where pipes are old, damaged or invaded by tree roots.
6.2 Indirect loss
To the fullest extent allowed by law, we are not liable for any indirect or consequential loss such as loss of profit, loss of use or loss of enjoyment.
6.3 Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law. Where our services are not of acceptable quality, you may be entitled to a repair, replacement or refund as required by law.
7. Cancellations and rescheduling
7.1 Customer cancellations
If you need to cancel or reschedule, please let us know as early as possible. For larger booked jobs, we may charge a reasonable fee if we have already ordered materials or reserved time for your job.
7.2 Our right to cancel or reschedule
We may cancel or reschedule a booking due to illness, emergencies, unsafe conditions, bad weather or other events outside our control. If this happens, we will arrange a new time with you as soon as possible.
8. Emergency and 24/7 work
For emergency and after hours work, our plumbers will explain any applicable emergency or after hours rates before attending where possible. In genuine emergencies, stabilising and making the site safe is our first priority. Additional visits may be required to fully complete the work.
9. Privacy
We respect your privacy. We only collect the personal information we need to provide our services, such as your name, address, contact details and job history.
We do not sell your details to third parties. We may share necessary information with suppliers, warranty agents or other trades only as needed to complete your job or as required by law.
10. Website, photos and marketing
With your consent, we may take photos or short videos of our work for record keeping and marketing purposes. We will not publicly show any identifying details of you or your family without your permission.
11. Governing law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be dealt with in the courts of New South Wales.